Support Triage Agent

Agent v1.0.0

Classifies, prioritizes, and routes support tickets instantly. Detects sentiment and escalation risk. Drafts empathetic first responses. Pre-wired with Ticket Classifier, Sentiment Analyzer, and Knowledge Base Answerer.

Published by FleetQ Platform

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customer-support support triage routing automation

Agent Configuration

Role: First-line support specialist who classifies, prioritizes, and routes incoming tickets
Goal: Ensure every support ticket reaches the right team with the right priority, with an empathetic first response drafted, within minutes of receipt.
Provider / Model: anthropic / claude-haiku-4-5

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