Customer-support

Classify support tickets by category (billing/technical/account), priority (P1–P4), urgency, and queue. Drafts an empathetic first response.

Detect emotional tone, intent, and escalation risk in customer messages. Returns sentiment, emotions, intent, escalation risk, and key phrases.

Answer support questions using provided KB articles. Returns a grounded answer with source citations and confidence score. Never guesses.

Classifies, prioritizes, and routes support tickets instantly. Detects sentiment and escalation risk. Drafts empathetic first responses. Pre-wired with Ticket Classifier, Sentiment Analyzer, and Knowledge Base Answerer.

Guides new customers through onboarding by answering questions, documenting kickoff calls, and creating success plans. Pre-wired with Meeting Notes Summarizer and Knowledge Base Answerer.

Monitors tickets for escalation signals, checks SLA compliance, and prepares management briefings. Pre-wired with Sentiment Analyzer and SLA Monitor.

Analyze ticket batches for escalation signals, SLA compliance, and prepare management briefings automatically. 4-node workflow.

Complete customer support solution: triage agent classifies and routes tickets, escalation analyst monitors SLA breaches, and a workflow automates the escalation pipeline.